TO: Mayor Collins and Town Council Members
FROM: Kevin Burke, Town Manager
DATE: October 27, 2016
DEPARTMENT: Town Manager
Staff Contact Kevin Burke, 480-348-3690
End
AGENDA TITLE:
Title
Presentation of the Citizen Satisfaction Survey Results
Body
Council Goals or Other Policies / Statutory Requirements:
Customer Service - Preform a customer service assessment
Quality of Life - Explore using a citizen survey to measure satisfaction trends
RECOMMENDATION:
Recommendation
Receive a presentation regarding the results from the Citizen Satisfaction Survey also known as the Community Livability Report.
Background
SUMMARY STATEMENT:
As part of the Mayor and Town Council goals, the Town was to conduct a Citizen Satisfaction survey. Staff identified a survey called the National Citizen Survey (NCS) which is a collaboration between the National Research Center (NRC) and the International City/County Management Association (ICMA). Further IWS managed the contract including citizen outreach and presentation materials. The advantage of this survey was the ability to compare results across the country, state and with comparable municipalities.
Attached please find the Executive Summary called the Community Livability Report and the Technical Appendices which provide the detailed results. 523 residents participated in the survey providing a margin of error of 4%. The survey compares Paradise Valley results against three benchmarks-the national database (over 500 communities), Arizona municipalities (15 communities), and those communities with annual household incomes over $120,000 (14 communities). The results were very impressive.
The presentation will highlight numerous results. Among these is a 97% rating of the overall quality of life in Paradise Valley. That ranks number 1 among Arizona communities that have participated in the study; number 1 among higher income cities, and number 2 nationally.
Residents rated Paradise Valley’s overall feeling of safety 92%. This ranked it number 3 among Arizona municipalities, number 3 among high income communities, and number 52 nationally.
The overall appearance of Paradise Valley was rated excellent or good by 96% of participants ranking it number 1 among Arizona municipalities, number 1 among high income municipalities and number 11 nationally.
Lastly, the survey indicates that the two areas of greatest community focus in the next two years should be public safety and the natural environment.
There is much more information to be found in the attached materials
BUDGETARY IMPACT:
The Survey and associated analysis cost $21,250.
ATTACHMENT(S):
The NCS Community Livability Report
The NCS Technical Appendices - Paradise Valley
The NCS Power Point