TO: Mayor Collins and Town Council Members
FROM: Kevin Burke, Town Manager
Peter Wingert, Chief of Police
DATE: February 22, 2018
DEPARTMENT: Police Department
Staff Contact Chief Peter Wingert
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AGENDA TITLE:
Title
Award of Contract to Dynamark Monitoring, Inc for Alarm Monitoring Services
Body
Council Goals:
Fiscal year 2017-2018 Responsiveness to Residents Goal
RECOMMENDATION:
Recommendation
Authorize the Town Manager to execute a contract with Dynamark Monitoring, Inc for services related to the Police Alarm Monitoring Program.
Background
SUMMARY STATEMENT:
Since 2015, Staff has presented different scenarios regarding the alarm monitoring program. The scenarios have included:
1. Discontinuing service
2. Using the infrastructure of an alarm monitoring partner
3. Investing in infrastructure on our own
In December 2016, an Alarm Work Group was created. The Town Council gave the following "Markers of Success" for the continuation of the alarm monitoring program:
* A revenue neutral model with ongoing financial viability
* Knowledge that the system works all the time
* A basic level of alarm service
* Staff to support the alarm monitoring program
* Growth in the alarm program
* Enthusiastic subscriber base
The Work Group was staffed by Vice Mayor Bien-Willner, Councilmember Stanton, Town Manager Burke, Chief Wingert and Senior IT Analyst Kornovich. This group sought the advice of a local alarm expert, John Jennings, a retired Safeguard Security executive, to determine what options were available. The work group determined that a hybrid monitoring model could be created, using the alarm infrastructure of a private vendor and the customer service, billing and dispatching of the Town. In May 2017, the Council gave support of releasing a request for proposal seeking a partner on a hybrid alarm monitoring system. Staff heard the following directions from the Town Council during the May 2017 meeting:
1. Explore a partnership with ...
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