TO: Mayor Collins and Town Council Members
FROM: Kevin Burke, Town Manager
Peter Wingert, Chief of Police
DATE: May 11, 2017
DEPARTMENT: Police Department
Staff Contact Peter Wingert, 480-948-7418
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AGENDA TITLE:
Title
Update from Working Group on Alarm Monitoring
Body
Council Goals
Improve Public Safety Services including prevention, enforcement, communication and community/victim outreach.
SUMMARY STATEMENT:
The Town of Paradise Valley has been providing police alarm monitoring since 1984. The equipment purchased at inception has reached the end of its serviceable life.
In October 2015, staff presented the status of the alarm monitoring program and was directed by the Town Council to seek solutions.
In late December 2015, the alarm monitoring equipment failed, causing an outage for five days for all subscribers to our alarm monitoring service. Staff began to seek a private partner to assist with alarm monitoring for a short term to guarantee service to subscribers.
In late February 2016, staff attempted to negotiate a short-term monitoring agreement, but was unsuccessful. Also in February, staff advertised for an alarm consultant via an RFQ process. At the close of the RFQ process, in late March, no bids were received to provide consulting services.
In May 2016, staff conducted site visits with five municipalities in Texas in order to gather research on municipality alarm monitoring. Staff collected information about municipal alarm monitoring and presented that information to the Town Council in June 2016.
In June 2016, Town Council gave direction to staff to seek a business model that was cost positive or cost neutral and would not need subsidization from the General Fund.
In July 2016, staff requested a vendor to assist with creating business models for the monitoring service.
On November 2016, staff presented business models to the Town Council. Council gave direction and asked clarifying questions on t...
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