TO: Mayor Collins and Town Council Members
FROM: Kevin Burke, Town Manager
Peter Wingert, Chief of Police
DATE: December 1, 2016
DEPARTMENT: Police Department
Staff Contact Peter Wingert 480-948-7418
End
AGENDA TITLE:
Title
Consideration of Paradise Valley Alarm Monitoring Program and Resolution Number 2016-22
Body
Agenda Item Relates to Mission/Vision:
* Provide high quality public services to a community which values limited government
Strategic Initiative:
* Continuously provide high quality public safety services for Town residents and visitors.
* Regularly invest in public facility and infrastructure projects.
Council Goals or Other Policies / Statutory Requirements:
* Improve Public Safety Services including prevention, enforcement, communication and community/victim outreach.
RECOMMENDATION:
Recommendation
Consider Resolution Number 2016-22 and/or give direction on one of the three business models for the Paradise Valley Alarm Monitoring Program.
Background
SUMMARY STATEMENT:
The Town of Paradise Valley has been providing police alarm monitoring since 1984. The equipment purchased at inception has reached the end of its serviceable life.
In October 2015, the Town Council directed staff to seek a "Hybrid" solution. The hybrid solution would seek to use a vendor's infrastructure to pass alarm signals to the police department.
In late December 2015, the alarm monitoring equipment failed, causing an outage for five days for all subscribers to our alarm monitoring service. Staff was able to revive the system and continue to offer this service and sought to implement the Town Council's direction of a hybrid system. Staff also began to seek a private partner to assist with alarm monitoring for a short term, in order to guarantee alarm monitoring service to subscribers.
In late February, staff reached an agreement with a vendor to provide short term monitoring of alarm subscribers. Executing this proved too difficult du...
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